Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.
Ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that solve Customers problems. Apply Company policies.
In This Role, Your Responsibilities Will Be:

• Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
• Provide / check all information and guarantee their accuracy for efficient order Entry;
• Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified.
• Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ dedication).
• Act pro-actively: advise customers about potential delays or issues related to the order.
• Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports)
• Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with DAUT Policies and standards.
• Chip in to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.

For This Role, You Will Need:

• Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred;
• Strong written and verbal communication skills in both German and English;
• Experience in commercial roles such as technical support, pricing, or sales
• Emphasis on attention to detail with a proactive approach;
• Ability to manage multiple priorities and work optimally under time pressure;
• Strong customer focus and commitment to service perfection;
• Comfortable using digital tools and platforms such as Outlook, email, Microsoft Office, and related systems.

Preferred Qualifications That Set You Apart:

• One additional Western European language would be a plus;
• ERP systems

Who You Are:
You readily action new challenges, without unnecessary planning. You step up to handle tough issues. You represent own interests while being diligent to others’ interests as well. You achieve gained trust and support of others. You adjust communication to fit the audience and the message! You provide timely and effective information to individuals across the organization! You build and deliver solutions that meet customer expectations. You see opportunities that benefit the customer.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.

We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.

In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.

We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.

So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers