Customer Service Representative with German
Companie Verificata
Adaugat: 3 zile în urmă
Emerson
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Companie
:
Emerson
Functia Jobului
:
Servicii pentru clienti & suport
Industrie
:
Publicitate, media si comunicare
Locatie
:
Tip job
:
Program Full Time
Nivel experienta
:
Junior
Vechime
:
1 - 2 ani
Descriere:
- Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, mail, etc.).
- Provide / check all information and guarantee their accuracy for efficient order Entry;
- Ensure the contract review, the price policy (SOCX) and ITC are applied with no exception and report to your management when discrepancies identified.
- Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ dedication).
- Act pro-actively: advise customers about potential delays or issues related to the order.
- Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports)
- Apply relevant customer service procedures and processes in the respect of the Quality Management System and in accordance with DAUT Policies and standards.
- Chip in to continuous improvement: Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.
- Replace other team members when necessary in order to maintain the level of service / Offer assistance to any team member when necessary.
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