Customer Service Representative with German
Adaugat: 4 zile în urmă
Skilld by eJobs
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• Prepare and process the customer orders daily, provide support and work closely with internal departments to clarify additional information when needed;
• Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve chase planning, Warehouse or any other department involved;
• Ensure communication with their management line is clear and focused, with Customer always represented fairly and accurately;
• Advise customers about potential delays or issues related to the order;
• Generate leads for sales force through active listening and probing for customer requirements and opportunities. Offer additional products to customer when/if possible;
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