As the Customer Service Representative in Cluj-Napoca, you will be part of the European Customer Service team in which you will be responsible for Italy. As the point of contact for external customers and internal departments, you deliver fast and reliable communication and follow-up orders. You will answer all incoming calls, and you will place orders in the ERP system (JD Edwards). You will advise our customers on the product range and open orders via telephone and e-mail. In addition, you will give administrative support to our sales force in Italy. You will report to the local Team Leader. We look forward to seeing your application! 

In This Role, Your Responsibilities Will Be:

o Be part of the European Customer Service team, acting as the primary contact for customers in Italy and Malta and internal departments, ensuring fast, reliable communication and thorough order follow-up. 

o Answer all incoming calls and accurately place and manage orders in the ERP system (JD Edwards).

o Advise our customers on the product range, order status, and open orders via telephone and e-mail in a professional and solution-oriented manner.

o Support the Sales Office by handling customer-related questions and directing them to the appropriate contacts in other departments when needed.

o Handle various administrative tasks related to customer files, documentation, and data accuracy to ensure an excellent end-to-end customer experience.

Who You Are:

You are using customer insights to drive and guide the development of new offerings. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You deliver messages in a clear, compelling, and concise manner. 

You adjust communication content and style to meet the needs of diverse stakeholders. You facilitate an open dialogue with a wide variety of contributors and stakeholders. You promote high visibility of shared contributions to goals.

For This Role, You Will Need:

• Experience in a commercial, customer-focused, and international Customer Service team (such as customer support, order management, inside sales, or similar)
• Strong attention to detail, very good organizing skills, and solid computer skills, including good mastery of MS Office tools (Outlook, Word, Excel, PowerPoint)
• Knowledge of the Iorder-to-cash" process - preferably with ERP experience (JD Edwards, Oracle, SAP)
• Fluency in Italian and English (spoken and written); knowledge of other European languages is an advantage
• Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines.

Preferred Qualifications that Set You Apart: 

• Bachelor's degree or equivalent educational background (for example, in Business, Economics, Languages, or a related field).

• Technical interest or affinity for technical products, even if you do not have a formal technical education. 

• Experience working in a shared service center or multinational environment.

• Proven ability to work with cross-functional teams across different countries and time zones.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Make this great opportunity yours!