CUSTOMER SERVICE SPECIALIST
Adaugat: 1 săptămână în urmă
Ursus Breweries S.A.
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Role Overview:
The Customer Service Specialist ensures accurate order processing, timely deliveries, and correct invoicing while addressing customer inquiries and complaints. This role collaborates with sales, operations, and logistics teams to support the entire order-to-cash process and maintain strong customer relationships
Responsibilities:
- Process customer orders in SAP, ensuring stock availability and delivery efficiency.
- Manage the return process for empties in collaboration with supply and transport teams.
- Generate and send invoices, and resolve invoicing issues.
- Handle customer complaints and inquiries through the Customer Service Center.
- Maintain accurate customer and product master data in relevant systems.
- Monitor and report Customer Service KPIs.
What we offer:
- Working for the Beer Industry Leader, where the passion for what we do, the friendships we develop and the growth opportunities we have are the main ingredients of our success
- Comprehensive Medical Subscription: Health coverage to keep you in good shape.
- Life Insurance: Peace of mind with a secure life insurance plan.
- Bonus for special events: Additional incentives for special life events.
- Annual Bonus Scheme: Reward for your contributions with an engaging bonus program.
- Access to Benefit Platform: A wide range of perks that you can tailor flexibly to your needs.
- Extensive Training & Development: Grow your skills with various training sessions and development programs.
- Wellbeing programs: Access to an Employee Assistance Program.
- Monthly beer quota
We are committed to nurturing a workplace where we celebrate and respect difference, and support everyone to be true to who they are! At Ursus Breweries, part of Asahi Europe and International, we believe you can SHINE AS YOU ARE - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion, or beliefs. We want to support you to be courageous in your individuality and to know that whoever you are and whatever your circumstances, you can belong with us without having to conform.
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