Customer Service Specialist FMCG
Companie Verificata
Adaugat: 6 zile în urmă
QPAS BUSINESS SRL
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Companie
:
QPAS BUSINESS SRL
Functia Jobului
:
Servicii pentru clienti & suport
Industrie
:
Hoteluri, restaurante si catering
Locatie
:
Tip job
:
Program Full Time
Nivel experienta
:
Junior
Descriere:
- Handle daily customer inquiries, complaints, and requests via phone, email, and other channels, providing timely and accurate resolutions;
- Process and enter client orders into ERP systems (e.g., SAP or equivalent), ensuring accuracy and compliance with company standards;
- Collaborate closely with internal teams such as marketing, planning, and logistics to address customer needs efficiently;
- Monitor order fulfillment, track shipments, and follow up on discrepancies to maintain high service levels;
- Maintain accurate records of interactions, orders, and resolutions while adhering to all company procedures, policies, and data protection standards;
- Track and achieve key performance indicators (KPIs) for customer service and logistics, including Service Level, On-Time In Full (OTIF) delivery, Perfect Invoice accuracy, and related metrics; analyze performance and propose improvements;
- Generate reports and insights on customer trends to support continuous improvement.
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