The Customer Success Specialist will be responsible for:
Management of contracts / prices / commercial conditions:

• Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
• Verification of contracts, price accuracy and commercial conditions
• Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
• Keeping the archives up to date for the contracts entrusted
• Proposal for solutions to improve processes

Invoicing:

• Collecting the necessary information in the Michelin solutions IT system
• Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
• Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
• Calculation and validation of invoices at the expected deadlines (billing calendar)
• Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.

Remote Support to Customers and Service Providers (Claim management included):

• Provide operational support to the customer or service provider technician through different channels, such as email, chat or phone.
• Resolve request and provide a direction/decision according the guidelines of the contract.