Undelucram.ro on behalf of: Veeam SoftwareVeeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.About The RoleThe Customer Success Renewals Lead, Enterprise/Named is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Customer Success Renewals Lead, Enterprise/Named responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Renewals Lead, Enterprise/Named is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.What You’ll DoResponsible for overachieving Quota tied to territory Renewal and Expansion goalsEffectively manages Annual pipeline, by reaching out to customers 9 months or more before support expiration to perform customer's technical environment health check, and proactively provide support to customers to ensure full product and feature adoptionCoaches and Trains new hires on Veeam's Sales/Renewals/Customer Success methodologiesTakes on the mentorship role for hires throughout their Veeam journeyForecast, analyzes data, provides insights and suggests strategiesProactive engagement with customers with the goal to educate customers of new product features, additional products, tie it to the business outcomes, close renewals and grow account by selling and closing Upgrades and New LicensesUnderstand who the stake holders at the customer and at partner, what matters to them, and work backwards.Cold call customers with lapsed support, with the goal to reactivate support.Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Enterprise Renewals Agreements, Special Terms, Create NSQ’sClearly communicate and sell complicated offers, internally and externallyEffectively negotiate Renewals offers at the CxO levelAccurate forecasting, business analysis and sharing insightsAssisting customers with whatever is needed to ensure customer success, including but not limited to:Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licensesAccurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)Impeccable Salesforce hygieneManages inbound Renewal inquiries though different Renewals portalsPrioritize workload in order to meet all KPIs, goals and objectives.Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratingsWhat You’ll BringMinimum of 3 years relevant work experience is one or more of the following: Sales, Account Management, Customer Success Account Management, Renewals, Account ManagementEnglish & Italian Advanced level Ability to train, coach and guide new hiresAnalytical skills, advanced usage of ExcelProven track record of overachievement of quota and KPIsExperienced with providing consulting or support to large scale, enterprise level accounts with technically complex configurations and high volumes of transactions/loadAbility to effectively lead efforts to handle complex customer requests and escalations within a multi-functional teamGood communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive levelExceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotasAbility to work in a semi-autonomous and fast-paced environmentHigh-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone callsExperience compiling, querying, analyzing and reporting dataProficiency with SalesForce.comUnderstanding of the technologyWhat You’ll Get21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam CaresPrivate health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology supportMonthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platformLife insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursementFree access to Bookster library platform for borrowing your favorite books for freeOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of LearningPlease note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position.Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment. Show more Show less