What we look for WE ARE SEARCHING FOR YOU!Got big plans? Great. So do we.We are always interested in meeting competent team players.Are you a passionate Customer Supporter in Level 1 with a good understanding of a ticket system?You are enthusiastic about helping customers with their technical issues?Then apply and join our team as a Customer Supporter 1st Level (m/f/x) full-time in a hybrid working model in Timisoara, Romania.Plentysystems Romania SRL promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.Your missionAct as primary contact mainly via service desk ticketsProvide friendly, timely assistance on PlentyONE software inquiriesLog and classify tickets accurately, set priorityResolve standard issues (how-to, login/access, known incidents)Escalate complex issues to L2 with full documentationMaintain proactive communication to ensure satisfactionContribute to knowledge base (articles, FAQs, macros)Collect and share customer feedback with Product & EngineeringYour profileProven experience: 2+ years in 1st level customer support or a similar roleLanguages: german at least B1, english at least C1Know the industry: You have experience in a Software / SaaS company Know the tool: You are experienced in using a ticket system to communicate with the customer and the intern teamEmpathy: Your mindset is customer oriented and you understand what the Need isDrive: you are stress resistant and like working KPI oriented Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholdersBenefitsYour voice counts! Your ideas for the success of plentysystems and our support to take care of you personallyHybrid work: work from our office in Timisoara and from home for 2-3 days weeklyWork-life balance & a headquarter in TimisoaraUp to date: work with the latest hardware and technologyAlways better: further training budget and a wide range of workshopsWell provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insuranceannual december bonus About UsThe PlentyONE GmbH is an innovative software company and the developer of the leading e-commerce ERP, PlentyONE. For 20 years, the company has empowered brands, manufacturers and retailers in expanding their reach, scaling their e-commerce business efficiently by enabling them to quickly connect to more than 150 marketplaces. PlentyONE automates and connects processes across the full depth and breadth of the e-commerce value chain to drive effective multichannel commerce. This enhances customers' digital sales strategies. Approximately one in ten euros in German online trade is generated via the platform. For more information, visit www.plentyone.com. Show more Show less