At Giant Group we have an exciting opportunity for Payroll & Customer Support Specialist (in UK known as Employee Support Officer) to join our growing team.

Job Title: Specialist Suport Angajați /Consultant Suport Angajați / Employee Support Officer

Department: Employee Support Officer

Location: Hybrid – initially at home, office based in future at Suceava, Romania.

Salary: 7500 RON per month

Hours: 40hrs, 8hrs per day, Monday – Friday, 10:00 – 19:00 (Romanian time)

Tenure: Permanent

Deadline to Apply: 23rd December 2025.

⚠️ IMPORTANT: This role is 100% in English. Very strong written and spoken English is mandatory. Please upload your resume in English

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

You will be employed by Native Teams in Romania and will support UK-based contractors and agency clients as a Customer Support Specialist.

You will be the first point of contact for customers, handling queries related to timesheets, expenses, payroll, and the employee portal, primarily via calls, emails, and live chat.

This is a high-volume customer support role with strict SLAs and quality targets, requiring accuracy, professionalism, and excellent English communication.

Key responsibilities of the role include:

• Handling a high volume of calls, emails, and live chat messages
• Supporting contractors with timesheet entry, expenses, and payroll queries
• Explaining payroll processes, statutory entitlements, and portal usage
• Resolving customer issues at first point of contact where possible
• Escalating complex queries in line with internal procedures
• Managing workload efficiently to meet SLAs and KPIs
• Maintaining accurate case notes and records
• Contributing to process improvements and customer experience initiatives
• Achieving high customer satisfaction survey results

Your ideal experience & competencies

• Advanced English (written & spoken) – mandatory
• Minimum 1 year experience in:
• Customer Support / Customer Service / Call Center / Helpdesk
• Experience with payroll, timesheets, tax, or compliance is a strong advantage
• Comfortable working with KPIs, SLAs, and multiple systems
• Strong attention to detail and problem-solving skills
• Ability to work under pressure and manage multiple tasks
• Proficient in Microsoft Office
• Professional and empathetic communication style

Employee Benefits

• Paid Annual Leave: 21 working days of paid vacation per year.
• Public Holidays: Paid leave on nationally recognized public holidays.
• Leave-Related and Social Benefits: Includes holiday allowance, employer social contributions.
• Paid Sick Leave: Time off with pay during illness, in line with legal requirements.
• Maternity Leave: Paid leave for mothers around the time of childbirth, as per legal requirements.
• Paternity Leave: Paid leave for fathers following the birth of a child, as per legal requirements.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

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