What the role involves:

• Respond promptly to customer enquiries across various channels
• Acknowledge and resolve customer complaints in a professional and empathetic manner
• Troubleshoot common issues with products or services
• Maintain thorough knowledge of Super's products and services to answer customer questions accurately
• Keep accurate records of customer interactions, comments, and complaints
• Ensure customer satisfaction through high-quality, professional support at all times

What we offer:

• Medical / Health Insurance
• Employee Assistance Programme
• Training & Learning Development

We are looking for a Customer Engagement Agent to join Super, responsible for delivering prompt, professional, and empathetic support to customers across multiple channels. This role is central to ensuring customer satisfaction by resolving enquiries and complaints effectively whilst maintaining a positive experience at every interaction.
What we are looking for:

• Experience in customer service or customer-facing roles
• Excellent written and oral communication skills
• Strong customer orientation with the ability to adapt to different types of customers and situations
• Ability to work effectively under pressure and in challenging customer interactions
• High attention to detail
• Good computer skills

About Super:
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play:
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.