CUSTOMER SUPPORT ANALYST GERMAN+ENGLISH (HYBRID)
Adaugat: 3 săptămâni în urmă
Ascensos Contact Centres Romania SRL
Acest anunt este cu aplicare externa. Cand dati click pe Aplicare Externa veti fi redirectionat pe un alt site pentru a aplica.
IMPORTANT! THIS ROLE IS WITH GERMAN AND ENGLISH.
YOU WILL HANDLE CALLS AND EMAILS BOTH IN GERMAN AND ENGLISH.
Serve as a first point of contact for inbound customer or employee questions, requests, and issues.
Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
Have a full understanding of our products and services.
Use knowledge base articles and other documents to assist with responses.
Ability to use discretion and independent judgment in evaluating problems for customers and employees.
You will help customers with issues regarding paints, washable paints and other DYI products for indoor and outdoor use - how to use them, how to mix them, support for possible issues when using the products and refunds requests, etc.
You will work both on calls and emails
START DATE: 18.11.2025 (OR DEPEDING ON AVAILABILITY)
THE ROLE IS HYBRID - THE TRAINING PERIOD (2 WEEKS) AND ANOTHER 4-6 WEEKS FROM THE OFFICE, THEN 1 WEEK FROM OFFICE, 1 WEEK FROM HOME.
SCHEDULE: MONDAY - FRIDAY: 9:00-18:00 RO TIME
TRAINING: 2 WEEKS, FROM THE OFFICE, SCHEDULE DURING TRAINING - 10:00-19:00
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- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
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