Now, we’re expanding our Bucharest team with French-speaking Customer Support Advisors to work with one of the biggest global retailer of sports and casual wear. You’ll help customers from Europe enjoy smooth experiences with their orders and products.
🔍 About the Role
Languages: French (Advanced, min B2) + English (Advanced, min B2)
Work model: Hybrid (2 days in-office / 3 days remote – Bucharest) - First 2 - 4 weeks of training in office, after that hybrid (2 weeks of training are permanent in office, after that, based on results, employees will be moving into hybrid)
Support region: France, Belgium, Others
Schedule: 4 days between Monday to Saturday (by rotation), covering 40 weekly working hours (10 work hours + breaks/lunch per day)
Training period: Training (2 weeks)
Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and refunds
🛠 What You’ll Do
Provide support via phone and email to our French-speaking customers
Assist with order localisations, refunds, returns, warranties, product information
Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
Use CRM tools (specifically Amazon Smart Agent) to document, track, and resolve all service inquiries.
Contribute to knowledge base articles and internal documentation
Stay up to date with the latest products and procedures through training and self-learning
🧐 You’ll Thrive If You Have...
Fluent French and good English (at least B2), both spoken and written
Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
A knack for problem-solving with technical and logical thinking skills.
Positive attitude and ability to remain calm in a fast-paced support environment
The possibility of working in a hybrid mode
🎁 What We Offer at Ascensos
Net salary: 5500 RON
Meal vouchers – 35 RON/day
Private health insurance after 3 months
Paid training and access to Ascensos' Talent SPA (Learning & Development)
Wellness initiatives and employee assistance programs
Clear career growth paths: 90% of promotions come from within
Modern office in Piata Muncii

Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including Wickes, ALDI, B&Q, DFS, Sofology, Ann Summers.

Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.

With operations in the UK, Romania, Trinidad and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

Looking forward to having you in #theAteam!