🔍 About the Role
Position: Customer Support Advisor
Languages:German (B2–C1) + English (B2 or above)
Work model: Hybrid (2 days in-office / 3 days remote – Bucharest) - during the first month the activity will be on-site.
Support region: Germany, Austria, Others
Schedule: Monday to Saturday, 10:30 – 19:30
Training period: 2 weeks + a few weeks of onboarding
Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and refunds
🛠️ What You’ll Do
Provide support via phone and email to our German-speaking customers
Assist with order localisations, refunds, returns, warranties, product information
Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
Use CRM tools (specifically Amazon Smart Agent) to document, track, and resolve all service inquiries.
Contribute to knowledge base articles and internal documentation
Stay up to date with the latest products and procedures through training and self-learning
🎁 What We Offer at Ascensos
Net salary: 6500 RON
Meal vouchers – 35 RON/day
Private health insurance after 3 months
Paid training and access to Ascensos' Talent SPA (Learning & Development)
Wellness initiatives and employee assistance programs
Clear career growth paths: 90% of promotions come from within
Modern office in Piata Muncii (on-site location)
🧐 You’ll Thrive If You Have...
Fluent German and good English (at least B2), both spoken and written
Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
A knack for problem-solving with technical and logical thinking skills.
Positive attitude and ability to remain calm in a fast-paced support environment
The possibility of working in a hybrid mode

💼 Welcome to Ascensos
At Ascensos, we don’t just support customers—we create exceptional experiences. As one of Europe’s fastest-growing BPO providers, we partner with leading global brands to deliver smart, human-centered support from our hubs in the UK, Romania, Turkey, South Africa, and the Caribbean.
Now, we’re expanding our Bucharest team with a German-speaking Support Advisor to work with one of the biggest global retailer of sports and casual wear. You’ll help customers from Europe enjoy smooth experiences with their orders and products.