TWIPLA is a world-leading website intelligence platform with extensive functionality for the statistical collection and behavioral analysis of website visitors, all delivered to the highest data protection standards. The platform enables website operators, digital marketers, and demand specialists to clearly identify what works and what doesn’t, helping them continuously improve their website(s).

Founded in 2016, TWIPLA has offices both in Munich, Germany, and Cluj-Napoca, Romania, with active users in more than 190 countries worldwide.

With privacy-by-design, TWIPLA has developed a unique, innovative, and proprietary solution that requires zero cookies for tracking data.

The platform fully complies with global data privacy regulations, including GDPR and CCPA, with no data shared with third parties.

More than 2.5 million websites have already installed TWIPLA to improve website performance, better understand visitor behavior, and create a consistently positive customer experience.

TWIPLA offers a free package that allows any user to explore the analytics platform without commitment, upgrading to a paid subscription only when needed. With a comprehensive suite of website statistics, behavioral analysis tools, and communication features, websites gain clearer insights and stronger decision-making.

With over 1.13 billion websites worldwide, an increasingly competitive digital landscape, and an ever-growing focus on data privacy, the website intelligence provided by TWIPLA will be in high demand for years to come.

Everything takes place in a very flat hierarchy – with everyone closely working together around our common goal of building the #1 analytics application on the planet.

Key Responsibilities:

• Provide timely and accurate responses to all incoming incidents, requests, and concerns generated through various channels, such as e-mail and live chat (mainly during European working hours).
• Effectively triage and troubleshoot incoming issues to determine priorities and escalate when needed.
• Chronicle new and useful knowledge by creating and updating internal documentation (for our own gain and to make things easier and more efficient).
• Report on usability, functionality and identify any aspects that could be improved within the product.
• Analyze and reproduce issues as described by the users to get to know what resolutions can be applied.
• Review the application specifications and try all the functionalities in order to better understand the product and offer accurate solutions to the ones in need.
• Browse through an internal knowledge base (research activities).
• Collaborate closely with the team on a daily basis.
• Available for video or audio conversations, as well as in-office presence with team members when needed, including during training.
• Tasks will also contain the frequent maintenance of our support center using our TYPO3 CMS.
• Support targeted sales outreach campaigns by conducting initial research on prospect websites, identifying relevant contacts, and assisting with the execution of structured email and LinkedIn sequences across defined client verticals.
• Handle first-line responses to inbound inquiries generated through outreach campaigns and escalate them to the senior colleagues.

Core skills:

• Excellent English skills.
• Excellent communicator and empathy skills.
• Driven by a desire to help people and a passion for teaching technology to others.
• Positive attitude, always polite and patient.
• Attention to detail.
• Working knowledge of all current browsers.
• Similar working experience.

Things we can guarantee:

• Competitive salary based on experience.
• Engaging projects with cutting-edge technologies.
• Long-term role with stable projects and clear ownership.
• Support for your development through courses.
• Possibilities to participate in the company's growth.

Show more
Show less