IDAVA SOLUTIONS is an innovative IT company focused on the digitalization of medical and dental clinics. Our flagship product, iStoma, is an ERP & CRM platform used by hundreds of clinics to streamline operations, improve patient experience, and accelerate digital transformation in healthcare.

We are expanding our Customer Support team and are looking for a Junior Customer Support IT Specialist who is eager to learn, detail-oriented, and motivated to grow in a real-world software environment.

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Key Responsibilities

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Provide first-level technical support to clients using our software solutions

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Analyze, document, and resolve customer-reported issues

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Communicate clearly and professionally with clients to ensure a high level of satisfaction

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Collaborate with internal teams to escalate and track technical problems

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Learn and understand business workflows in medical and dental clinics

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Requirements

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Basic technical understanding (IT, software, or related field)

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Strong problem-solving and analytical skills

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Very good communication skills

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Ability to work responsibly in a team environment

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Willingness to learn and develop professionally

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Good command of English (written and spoken)

Previous experience in customer support or IT is an advantage, but not mandatory.

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What We Offer

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A stable full-time position in a growing IT company

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Hands-on experience with real software products used in the medical field

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Training and mentorship in both technical and business areas

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A professional environment focused on learning, responsibility, and long-term growth

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Recruitment Process

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The interview will be conducted online

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Only selected candidates will be contacted

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Selected candidates will receive a LinkedIn message containing a link to the evaluation test

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The evaluation test is in English

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