How you will make an impact:
Customer Contact Officer

• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation ;
• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention ;
• Develops and maintains knowledge of customer and customer specific business environment; 
• Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements; 
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training;
• Shares information required for the team to be successful ;
• Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings;
• Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures ;
• Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.

The role also involves voice support, including handling inbound or outbound calls with customers.
Quality Audit Representative

• As a Quality Auditing Analyst, you will monitor and ensure the quality of customer service processes, with a focus on live call auditing (100% call-related);
• Audit live calls for grammar accuracy and process compliance;
• Conduct regular process audits aligned with client and global standards;
• Analyze performance data and provide quality reports;
• Join calibration sessions with clients and internal teams;
• Handle quality-related escalations and propose corrective actions;
• Act as a point of contact for updates on policies and procedures;
• Support compliance with audit and certification requirements.

Employee Benefits -Be well, work well, live well
Be at your physical best & take advantage of additional financial support

• Competitive Sign-In Bonus offered at joining, in addition to our comprehensive benefits package;
• Relocation package included;
• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).

Care for you and your loved ones

• Psychological and psychotherapy counseling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children's educational reimbursement;
• Support for adoption & psychological, financial, and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By joining our team, you will work Monday to Friday in rotating shifts (08:00–17:00 / 09:00-18:00/ 10:00–19:00). During the first year the role is fully on-site at our Bucharest office (Preciziei, Westgate Park).
Skills that make your work successful:

• Good knowledge of Polish and English, B2-C1 level;
• At least 1-2 years of similar experience is mandatory for the Quality Audit role. For the Customer Officer role, experience in the Customer Service area is considered an advantage;
• Negotiation skills;
• Bachelor's degree mandatory requirement;
• Good communication skills, oriented and analytical skills;
• Confident, positive, hardworking, high motivation and ability to learn.

Belong. Grow. Thrive. Reinvent with Accenture

Who We Are

Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.

We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.

Accenture in Romania

Since 2006, we’ve grown to over 4,500 colleagues across Bucharest, Timișoara, Iași, Brașov, Cluj-Napoca, and Târgu Mureș. We deliver Strategy & Consulting, Technology, Digital Engineering & Manufacturing (Industry X), and Intelligent Operations to clients in industries such as Banking, Insurance, Telecom, Automotive, Retail, Energy, and FMCG.

Reinvent with Accenture

At Accenture, reinvention is more than what we deliver — it’s our North Star. We foster a culture where continuous learning, flexibility, and purposeful work come together so you can grow personally, thrive professionally, and lead meaningful change.

Our Promise

Reinvent businesses & communities Work with top global brands to solve meaningful challenges, using technology and creativity to drive positive impact.

Build a dynamic career Explore roles across industries and tech areas like GenAI, cloud, cybersecurity, and digital engineering — supported by continuous learning.

Fulfill your personal aspirations Thrive in a flexible, caring environment that supports wellbeing and growth at every stage of life.

Our Culture

We aim to be a place where people achieve their personal and professional aspirations. Our culture is rooted in care, kindness, and connection, empowering everyone to bring their authentic selves.

Opportunities in Romania

We hire across a wide range of paths:

• Technology & Data: Cloud, Software Engineering, Data & AI, GenAI, Cybersecurity
• Strategy & Consulting: Transformation, Sustainability, Business Strategy
• Industry X: Digital Engineering & Manufacturing, Robotics, Digital Twins, Product Design
• Intelligent Operations: Finance, HR, Supply Chain, CX, Procurement
• Corporate Functions: HR, Finance, IT, Legal, Marketing

Each role offers structured learning, global exposure, and room to grow.

Inclusion & Diversity

We believe everyone deserves to belong. Our commitment to equity and inclusion ensures every person has the support and opportunity to thrive. Diverse perspectives fuel our innovation — and make Accenture a better place for all.

Why Join Us

• Global impact, local belonging
• Continuous learning ($1.1B+ invested yearly)
• Cutting‑edge technology and real innovation
• A culture that lifts you up
• Endless paths to grow and reinvent

Explore opportunities at Accenture.com/careers