Preluarea apelurilor telefonice din partea clienților și oferirea de soluții clare și eficiente
Oferirea de informații despre produse/servicii sau redirecționarea cererilor către departamentele corespunzătoare
Înregistrarea apelurilor, solicitărilor și reclamațiilor în sistemul intern
Urmărirea și soluționarea cererilor deschise în termenii stabiliți
Oferirea de suport prin email, chat sau alte canale, acolo unde este necesar
Respectarea politicilor interne, a standardelor de calitate și a indicatorilor de performanță (KPIs)
Participarea activă la traininguri și întâlniri de echi
✅ Requirements:
Minimum 1 an experiență în call center, suport clienți sau domenii conexe
Abilități excelente de comunicare verbală și scrisă
Experiență cu aplicații de tip CRM, platforme de ticketing sau sisteme de gestionare a apelurilor
Atitudine orientată spre client și soluții
Capacitatea de a gestiona situații dificile cu calm și profesionalism
Abilități de organizare și multitasking într-un mediu dinamic
🎁 We offer:
Mediu de lucru prietenos, cu o echipă de suport implicată
Oportunități de promovare și dezvoltare profesională
Training continuu și feedback constructiv
Acces la proiecte interesante într-o companie în creștere
Contract de muncă full-time, salariu fix + bonusuri de performanță
Descrierea companiei
Aventus is a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. Currently, Aventus Group companies are successfully running businesses in 14 countries. Headquartered in Vilnius, Lithuania, Aventus Group operates in Latvia, Poland, Ukraine, Belarus, Kazakhstan, Moldova, Vietnam, Philippines, Sri Lanka, Kenya, India, and Romania. The IT hub with 150+ professionals is our driving force behind innovative and efficient IT solutions and FinTech integrations.
Aventus Group is not just an employer. We are a family of more than 1500 professionals and experts in our respective fields, and we care for our family members throughout their careers and beyond. The strong culture and sense of belonging help us to ensure skill-share and career development across national boundaries.
We provide a modern working environment while our colleagues and managers create empowering and enabling atmosphere. Joining Aventus Group means joining an international and dynamic developing financial company in which all employees can fulfill their potential. Furthermore, it is an opportunity to take part in ambitious financial projects, have interesting challenges, and gain valuable experience while working with experts.
Aventus is a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. Currently, Aventus Group companies are successfully running businesses in 14 countries. Headquartered in Vilnius, Lithuania, Aventus Group operates in Latvia, Poland, Kazakhstan, Moldova, Vietnam, Philippines, Sri Lanka, Kenya, India, and Romania. The IT hub with 150+ professionals is our driving force behind innovative and efficient IT solutions and FinTech integrations.
Aventus Group is not just an employer. We are a family of more than 2000 professionals and experts in our respective fields, and we care for our family members throughout their careers and beyond. The strong culture and sense of belonging help us to ensure skill-share and career development across national boundaries.
We provide a modern working environment while our colleagues and managers create empowering and enabling atmosphere. Joining Aventus Group means joining an international and dynamic developing financial company in which all employees can fulfill their potential. Furthermore, it is an opportunity to take part in ambitious financial projects, have interesting challenges, and gain valuable experience while working with experts.
We are looking for pro-active, open to new opportunities and positive thinking people. So, if you’re interested in becoming a part of the multicultural financial family, for our office in Bucharest, Romania, we are looking for a Customer Support Officer, full-time.