Your responsibilities:

• Assist consumers, partners, and professionals with pre-sales, order management, financial issues and technical issues through email, chat and phone support;
• Handle both simple and complex troubleshooting issues via the telephone and email, addressing both hardware and software related issues;
• Multitasking through multiple systems while troubleshooting with Hotel Partners representatives;
• Effectively communicate technical information with Hotel Partners representatives;
• Diagnose and provide a path to resolving technical issues;
• Report and escalate new Hotel Partners issues;
• Follow approved Expedia workflows in responding to Hotel Partners inquires;
• Ensure excellent Hotel Partners satisfaction;
• Work counterparts from Expedia office to resolve or properly close tickets;
• Manage an individual ticket queue;
• Responsible to follow the direction of management and provide feedback;
• Achieve call center metrics including average Partner Satisfaction, Average Handling Time, Procedural Compliance, and schedule adherence and conformance.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training;
• Monthly performance-based bonuses;
• 30 RON/day meal tickets;
• Private medical insurance;
• Discounts of to 40% at partners – electronics and telecommunications subscriptions;
• Discounts on eyeglasses, PC protective lenses and other services;
• Dentist discounts at partner clinics;
• Access to the 7card by Gympass monthly subscription;
• Special offer at partner banks;
• A well-defined career path with many opportunities to grow in different directions;
• Exposure to a multicultural and multilingual environment..