Key Responsibilities:

• Handle inbound customer interactions via phone and email in a professional and timely manner
• Provide support on billing, invoices, and payment-related inquiries
• Assist customers with account-related topics and general service requests
• Investigate and resolve customer issues by collaborating with internal teams when needed
• Ensure accurate documentation of all interactions in internal systems
• Maintain a high level of customer satisfaction through proactive communication and problem-solving
• Follow internal processes and client guidelines to ensure service quality and compliance
• Identify recurring issues and contribute to continuous improvement initiatives

We offer:

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long