Are you native or at least fluent in English? Do you possess excellent etiquette both writen and spoken and you are an active listener? If so, then join a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Our new opportunity as a Customer Support Representative with English is made for you!
🎯 About the Role
Role details
Location: Bucharest
Work model: On-site, from our modern office in Bucharest
Employment type: Full-time
Contract type: Permanent employment contract
🎯 What you will do
Key Tasks

• Serve as the main contact for English‑speaking customers, addressing questions and solving issues across various channels.
• Maintain precise records of customer interactions and transactions using our ticket handling system.
• Take ownership of customer complaints, escalate when necessary, and ensure timely and satisfactory resolution.
• Identify and assess customer needs to achieve a high level of satisfaction.
• Follow communication scripts and procedures while adapting to individual situations as needed.

🎯 What We Offer
Compensation

• Competitive salary
• Monthly performance bonus
• Private medical subscription
• EAP program (financial, psychological, personal development)
• Relaxing room - chair massage
• Fruits day
• Bookster membership (library)
• Social events (charity)
• Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
• Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
• Eyeglasses discount (> 6 months in the company)
• Easter/Christmas incentives (> 3 months in the company)
• Fidelity Bonus - for each extra year spent in the company
• Seniority bonus after 2/5/10 years in the company
• Free access to training courses

🎯 What We’re Looking For

Education & Experience:
• Bachelor's degree or equivalent practical experience.
• At least 1 year of experience in a customer service or related role ( OR recent graduates with excellent communication skills are also encouraged to apply).

Language Skills
• English: Native speaker or proficiency at C1 level, with impeccable grammar and pronunciation.

Core Competencies & Skills:
• Excellent phone etiquette and active listening skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to quickly learn new helpdesk software and ticket handling systems.
• Strong customer orientation and a service‑minded attitude.
• Ability to adapt and respond effectively to different types of customers and situations.
• Excellent multitasking, prioritization, and time‑management skills.
• Attention to detail, responsibility, and a strong team spirit.
• Ability to remain calm and professional under pressure

Growth and environment
Product knowledge training
Real career growth opportunities within a global brand
A supportive team culture and supportive managers
The chance to represent an international brand known for innovation and quality
An ESG-certified, people-centered and modern work environment
85% of our leaders started where you are
A workplace recognized as:
Employer of the Year - Romanian Business Services Forum & Awards 2026
Most Transformed Workplace - Romanian Business Services Forum & Awards 2025
Global Top 100 Inspiring Workplaces (2nd globally in 2025)
Proud of our awards:
Artificial Intelligence Excellence Award
Generative AI Product of the Year
Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence
🎯 Why Join Us
What makes us different

• Build your career with a globally recognized leader
• Work with products that improve everyday life at home
• Join a company where people stay because they grow and develop
• Be part of a workplace that values learning, trust, and performance

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.