🌟 Join Our Team as a Customer Support Specialist (Business Travel) – French/English Speaking ✈︀︎︌︍︈︁︍︆ ︂︆︄︅ ︁︁︎︌ ︈︂︇︍ ︈︆︅️︊︄︈︌︊︎︂︎

📍 Location: Cluj-Napoca (on-site)

We’re looking for enthusiastic and customer-focused professionals to support online business travel clients. If you enjoy helping people, have strong communication skills, and are interested in the travel industry, this role is for you!

🔎 What You’ll Do:

• Handle inbound calls and emails from corporate travel clients
• Provide navigation support for online booking tools (OBT)
• Assist with e-invoicing requests and password resets
• Guide clients through the booking process and replicate bookings when needed
• Troubleshoot website issues and escalate complex cases to Level 2 support
• Follow client travel policies and internal procedures
• Ensure high-quality service and maintain excellent client relationships
• Track, report, and help resolve system or site issues
• Meet response time and quality targets
• Contribute to process improvement initiatives

🎯 Skills & Qualifications:

✅ Must-have:

• Advanced French and English (written, spoken, comprehension)

➕ Nice to have:

• Knowledge of the travel domain

💻 Technical Skills:

• Good PC and Microsoft Office skills
• Strong internet and website navigation knowledge

💡 Soft Skills:

• Excellent communication and active listening
• Customer service orientation
• Problem-solving and attention to detail
• Ability to multitask and adapt in a fast-paced environment
• Team player with a proactive mindset
• Openness to feedback and continuous learning

🎁 What We Offer:

💡 Paid training program

🍽 Flexible benefits (meal tickets + customizable perks)

🏥 Medical subscription

💸 Performance bonuses

🏋 Wellness benefits (sports subscriptions)

📚 Access to learning platforms and development programs

🤝 A collaborative, international work environment with growth opportunities

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