At Giant Group we have an exciting opportunity for Customer Support Specialist (Payroll & Timesheets) to join our growing team.

Job Title: Customer Support Specialist (Payroll & Timesheets)/ (Suport Clienți / Angajați – Clienți din UK)

Department: Employee Support Officer

Location: Hybrid – initially at home, office based in future at Suceava, Romania

Salary: 7500 RON per month

Hours: 40hrs, 8hrs per day, 10:00–19:00 (Romanian time), Monday–Friday

Tenure: Permanent

Deadline to Apply: 23rd December 2025.

IMPORTANT: This role is 100% in English. Very strong English communication skills (written & spoken) are essential. Please upload your resumes in English.

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

Employed by Native Teams in Romania, you will work as the Customer Support Specialist/ Employee Support Advisor for Giant Group in UK.

You will be the first point of contact for UK-based contractors and agency clients, supporting them via live chat and written communication with queries related to timesheets, expenses, pay, and the employee portal. Therefore, you will be you will be answering online written and live chat queries from our field contractors and agency clients to successfully answer queries and handle any complaints all the while maintaining and providing a high-level of customer satisfaction at the core of every decision and behavior.

Key responsibilities of the role include:

• Responding to high volumes of live chat and written queries from UK contractors and agency clients
• Supporting customers with timesheet and expense submissions
• Providing clear guidance on pay, payroll cycles, and the employee portal
• Resolving queries within agreed Service Level Agreements (SLAs)
• Escalating complex cases when required and ensuring resolution at first contact where possible
• Maintaining accurate records and delivering a positive customer experience
• Working towards customer satisfaction and quality targets

Your ideal experience & competencies

• Very strong English communication skills (spoken and written) – mandatory
• Minimum 1 year experience in customer support / customer service / helpdesk / call centre
• Comfortable working with KPIs, SLAs, and multiple systems
• Experience with live chat or ticketing systems is an advantage
• Good knowledge of Microsoft Office
• Strong attention to detail and problem-solving skills
• Customer-focused, calm, and professional communication style

Employee Benefits

• Paid Annual Leave: 21 working days of paid vacation per year.
• Public Holidays: Paid leave on nationally recognized public holidays.
• Leave-Related and Social Benefits: Includes holiday allowance, employer social contributions.
• Paid Sick Leave: Time off with pay during illness, in line with legal requirements.
• Maternity Leave: Paid leave for mothers around the time of childbirth, as per legal requirements.
• Paternity Leave: Paid leave for fathers following the birth of a child, as per legal requirements.

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

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