Job Description:
Addressing client requests in written form (chats, emails).
Being compliance with service quality standards.
Interacting with other departments to improve work processes.
Being an effective cooperation with customer service teams in the international offices of the company.
Broadcasting customers feedback on product and processes to relevant departments.
Maintaining a positive working environment in our multicultural team.
Ensuring all chat transfers between the departments are handled in a correct manner.
Tracking proper assignment of dedicated resources to tickets.
What you’ll enjoy as part of the team:
A highly competitive salary package
Free coffee, tea, snacks and fresh fruit every day
Daily catered hot lunches
Ongoing upskilling opportunities to support your growth
A highly supportive and friendly international team
Possibilities for professional growth
Team-building activities and company corporate events
Comfortable office
Free parking space
21 vacation days per year
After probation period you will get Private medical insurance
*This is an office-based position. We work from the office full-time.
Participating in the development of internal guidelines and toolkits
You are fluent in English (Advanced level speaking and writing).
You are experienced in customer support.
Good computer literacy (daily computer usage, chats, emails, fast typing skills).
Strong ability to learn fast.
Strong ability to find an approach to solving diverse tasks.
Multitasking mindset.
Readiness to work in the morning and evening rotating shifts (shifts are from 6:00 to 22:00).
Readiness to fit in in a multicultural environment.

Great people drive great goals. And that’s about our team—open, ambitious, and dedicated. At Altocere, we empower businesses by providing full-cycle technical assistance for their financial operations. Our daily work implies managing customer requests and ensuring our clients get quick and effective services. So, the heart of our work is helping people 24/7.

We care about every member, giving a fair salary, a cosy office, and professional development support. Getting started with us is easy, as we offer onboarding training that helps you learn everything step by step. Last but not least, we avoid working overtime. Reach out to us and learn more about how you can grow with us.