Key Responsibilities:

• Manage the full customer care cycle for Italian-speaking clients via omni-channel support: inbound and outbound calls, email, and WhatsApp;
• Provide expert assistance and basic technical troubleshooting regarding premium home appliances, commercial details, and logistical inquiries;
• Educate customers on product care and the value of extending their warranties, actively driving soft-upsell opportunities for protection plans;
• Create, track, and accurately update customer service tickets within the internal database following every interaction;
• Collaborate with team leaders and internal departments to consistently meet individual and project-specific performance metrics.
  

Working Hours:

• Monday - Friday (09:00 - 18:00 / 10:00 - 19:00)
• Full-time schedule, on-site in Iasi.

Only eligible candidates will be contacted in a maximum of 3 weeks. All information will be treated as strictly confidential.‍
For one of our clients, a globally recognized leader in customer experience management and business process outsourcing (BPO), we are seeking a customer-centric and results-driven Customer Support Specialist with Italian and English.
This role is designed for a professional who will represent a premium, world-renowned brand in the home appliances industry, combining exceptional linguistic skills with the empathy and problem-solving abilities required to deliver high-end customer service.
Requirements:

• Native or near-native communication skills in Italian (C1) and confident business proficiency in English (B2), both written and spoken;
• Excellent verbal and written communication skills, with an articulate, polite, and professional phone etiquette;
• Strong problem-solving abilities and emotional intelligence to handle diverse customer situations calmly and structured;
• Proactive attitude with the ability to identify customer needs and comfortably support soft-upselling activities (warranty extensions);
• Good digital proficiency, with the ability to multitask between omni-channel communication tools and internal CRM systems;
• High level of responsibility, attention to detail, and a strong desire to develop a career within a global corporate structure.

HRS Romania is a workforce management solutions hub, home to Senior HR Consultants who always act as business improvement architects. Start-ups or corporations - we house all HR can offer under one roof, for businesses of any size.

Moving forward is impossible without the initial drive to do things differently and get results, not only words: our solutions'​ portfolio, flexibility and exceptional customer service enable us to build long-lasting relationships that delight our business partners. It’s safe to say we know our ways around the HR business and we can prove that we do our job better than most.

We foster a work environment based on respect, honesty and professional growth and we always strive to positively impact the communities we live, play, and do business in. People are the key element in our identity: we all love what we do & we want to do more of it.

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