Main Responsibilities:

• Provide professional support to consumers via phone, email, and chat in German and English
• Handle inquiries related to products, promotions, orders, deliveries, and loyalty campaigns
• Offer accurate information regarding consumer products and services
• Register and document customer interactions according to internal procedures
• Resolve customer concerns efficiently while maintaining a positive experience
• Escalate complex cases when necessary
• Meet quality and productivity targets

Join our team of professionals at Foundever and we will offer you:

• Signing bonus.
• 6 months relocation package.
• Paid professional technical training.
• Transportation cover.
• Monthly performance-based bonuses.
• 35 RON/day meal tickets.
• Private medical insurance.
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions.
• Exposure to a multicultural and multilingual environment.

Are you looking for a multicultural environment to develop yourself and your skills? Join the Foundever team to experience thе culture of a multinational company!︀︊︈︇︋︊︂︌​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎
If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.
We are looking for Native German-speaking Customer Support Representative to join an international consumer care project for a globally recognized brand in the FMCG industry.
The role focuses on delivering high-quality customer experiences and supporting consumers with product-related inquiries, order support, and general information requests.
You will be part of a dynamic and multicultural team in Bucharest, working in a fast-paced environment where empathy, communication, and attention to detail are highly valued.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why Foundever®?
At Foundever®, we create experiences that connect people and brands in meaningful ways. With a global presence and a strong people-first culture, we provide an environment where talent can grow, perform, and make an impact every day.
If you are looking for an opportunity to combine language skills, customer experience, and international exposure in a premium FMCG environment, we would like to meet you.
Apply now and join our team in Bucharest.