• Respond to all customers through calls and chat enquires within given timescales, efficiently and effectively.
• Answer all general enquiries from all levels of the customers.
• Research, locate and provide accurate information with a solution-oriented mindset;
• Triage, troubleshoot and resolve known service issues and address routine customer
questions;
• Examine and research complex problems and assist customers with appropriate solutions
based on existing procedures;
• Provide outbound calls based on request / process requirements;
• Track a large number of client interactions and needs without compromising the quality of
service;
• Demonstrate sensitivity towards customer needs;
• Report in due time to all relevant internal parties (TL, TM, SME, QA, Trainer, Manager on
Duty) - any roadblocks / technical issues in delivering the service at the higheststandards;
• Continuously look for areas of improvement and communicate trends in customer callsto
leadership as applicable;
• Adapt to different cultural values and pursue improving cultural-specific interpersonal
skills;
Join our team of professionals at Foundever and we will offer you:
• Paid professional technical training
• Monthly performance-based bonuses
• 30 RON/day meal tickets
• Private medical insurance
• Discounts of to 40% at partners – electronics and telecommunications subscriptions
• Discounts on eyeglasses, PC protective lenses and other services
• Dentist discounts at partner clinics
• Access to the 7card by Gympass monthly subscription
• Special offer at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.