Your responsibilities:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of our contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management.
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts).
• Complete daily tasks as allocated in an efficient and timely manner.
• Maintain accuracy and security of customer information on the database.
• Identify and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• Research information and solve problems using available resources.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training.
• Transportation cover.
• Monthly performance-based bonuses.
• 30 RON/day meal tickets.
• Private medical insurance.
• Various discounts for restaurants, travelling etc.
• A well-defined career path with many opportunities to grow in different directions.
• Exposure to a multicultural and multilingual environment.