Within your role, you will:

• Work office based, One Cotroceni Park, Bucharest
• Offer technical support via phone, e-mail or chat;
• Answer & solve customers’ inquiries & complaints by offering an accurate solution;
• Follow predefined workflows & handle issues specific to each communication channel;
• Respond to all customers inquiries within given timescales and efficiently meet deadlines;
• Take, register & solve notifications or complaints;
• Update the database with all the details about each customer interaction;
• Participate in testing/launching/implementing new working products or tools.

Sounds good? Find out what you can get:

• Meal vouchers;
• The opportunity to work in a multi-cultural environment;
• Private medical insurance;
• Everything you want to read from Bookster;
• Learning programs for your development;
• Wellness activities for your wellbeing.

What will make you successful for the role:

• A B2 level of English Language (both written & spoken);
• A C1 level of Italian Language (both written & spoken)
• Curiosity, always looking for solutions;
• Attention to detail and “willing-to-help” attitude;
• Excellent computer skills;

Welcome to Business Transformation Outsourcing: Multilingual, AI, Analytics. Conectys blends flexible talent sourcing models, including a massive Gig workforce, with the power of AI to deliver elastic, lightning-fast and cost-efficient multilingual CX, Data Annotation & Labeling, and Content Moderation.

Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. The company combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS, an industry-recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System. Conectys has facilities in Poland, Portugal, Philippines, Romania, Taiwan, Turkey and the USA, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Industry engagement in international outsourcing competitions has brought the company 11 award wins. The company received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.