Are you ready to take the next step in your career and join an international team?

If you speak Swedish and enjoy helping people, this could be the perfect opportunity for you!

You will work for an international online retailer offering a wide range of fashion, footwear, accessories, and home products under its own brand.

The role focuses on providing B2C customer support via phone and email, helping customers with their orders, deliveries, and returns while ensuring a smooth and positive shopping experience.

What We Are Looking For:

• Advanced (C1) level of Swedish

• Medium (B2) level of English is also required

• At least 1 year of experience working directly with customers to resolve customer service or technical issues

• Availability to work full-time, Monday to Friday, between 9:00 and 21:00, and two Saturdays per month, from 10:00 to 16:00 (compensated with 2 days off during the same month)

• Ability to work remotely from anywhere in Romania

• A friendly, professional, and solution-oriented approach

• Excellent communication skills

• Ability to troubleshoot customer issues and find effective solutions

• Comfortable using standard PC and internet applications

Key Responsibilities:

• Providing customer support via phone and email

• Assisting customers with placing orders and updating their contact details

• Checking order statuses and providing accurate information

• Supporting customers with delayed deliveries and lost parcels

• Handling return-related inquiries and assisting customers throughout the process

• Troubleshooting customer issues and identifying appropriate solutions

• Following company procedures and service standards to ensure customer satisfaction

• Working with internal teams when necessary to resolve customer inquiries efficiently

We Offer:

• A stable job in a dynamic, multicultural and fast-growing environment

• Fixed salary package, complemented by performance- and tenure-based bonuses, depending on the position

• Monthly meal vouchers

• Private medical subscription

• Additional health benefits, including special discounts for dental care and optical services

• Free access to our modern, fully equipped employee gym located in our Bucharest office building

• Public transportation subscription reimbursement after the first 30 working days

• Gym membership reimbursement after the after the first 30 working days

• Free access to Bookster, Romania’s popular corporate library platform

• Access to a dedicated psychologist, with free counselling sessions

• Exclusive employee discounts and preferential rates across a wide range of products and services, including telecom, banking, technology, home appliances, wellness, travel and more

• Fully paid training and opportunities to build an international career

• A truly multilingual environment, where you can continuously improve your spoken and written language skills

• Opportunities to get involved in community and CSR projects throughout the year and contribute to causes that matter