HOMEServicesSuccess StoriesAboutCAREERS
Contact us
Back to all roles
Full-time
Customer Technical Support Analyst (L1)
Cluj
Junior
About The Role
We are looking for a L1 Customer Technical Support Analyst to be the first point of contact for external users of client applications and related equipment. In this role, you will troubleshoot application and equipment-related issues, provide guidance, and help deliver a smooth and satisfying user experience across multiple client platforms.
This is a hands-on, customer-facing role in a supportive and collaborative work environment where you will gain exposure to a variety of modern applications and emerging technologies.
The role operates on a shift schedule to provide coverage for external users across different time zones.
‍
What you'll do

• Act as the first line of support for external users of client applications and related equipment via email, ticketing system, phone and contacting users as needed
• Log, prioritize, and track support requests to meet SLA targets
• Provide Level 1 support for common application and equipment-related issues and user questions
• Assist users with access, account issues, and application functionality or equipment usage
• Perform basic troubleshooting and guide users through resolution steps remotely
• Escalate complex problems to L2/L3 teams
• Keep users informed and updated until issues are resolved
• Contribute to the knowledge base by documenting solutions and best practices
• Occasionally support the preparation of client proposals by contributing technical insights related to applications and equipment
  

‍
What we're looking for

• Strong communication skills in English and Romanian, with a friendly, customer-oriented approach
• Analytical mindset and problem-solving abilities
• Basic IT knowledge (web browsers, Office applications, general troubleshoot)
• Quick learner, adaptable to different client applications and workflows
• Organized and able to work efficiently under deadlines
• Curious and motivated to grow technical expertise across multiple systems
• Comfortable working in a fast-paced support environment with multiple incoming requests
  

‍
Perks and benefits

• Private medical insurance
• National holidays off, even when falling on weekends
• Loyalty leave: +1 day/year
• Continuous professional development opportunities
• Sports subscription programs
• Referral bonuses for bringing in new talent
• Meal tickets
• Bookster subscription for reading & learning
• Community and team-building events
  

‍
Ready to take the next step in your career?
APPLY FOR THIS ROLE
Contact us
[email protected]
Follow us
HomeServicesSuccess StoriesAbout us
CareersCertificationsBlogContact us
Copyright © 2026 ddroidd. All rights reserved.
Terms & ConditionsPrivacy Policy
Cookies help us deliver the best experience on our website. By clicking accept, you agree to the use of cookies. Find out how we use cookies.
RejectAccept
Show more
Show less