A leading global designer and manufacturers is looking for a D365 IT Support/Business Analyst.

The D365 Business Analyst will be responsible for analyzing business processes, identifying business requirements, and designing solutions within Microsoft Dynamics 365 Finance & Operations (D365 F&O) to support business objectives with stronger focus on manufacturing operations and logistics.

Skills we are looking for:

• Strong knowledge of D365 Finance & Operations modules (Procurement, Inventory, Production).
• Experience with requirements gathering, configuration, and testing.
• Experience with system configuration, security setup, workflows, and reporting in D365.
• Understanding of ERP integration concepts, data migration, and testing methodologies.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities, translating technical terms into business language.
• Collaborative approach, working effectively across business units and IT teams.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proactive mindset with focus on delivering business value.

Key Responsibilities:

• Provide day-to-day functional support to business users of Microsoft Dynamics 365, ensuring timely resolution of incidents and service requests.
• Act as the first point of contact for D365-related issues, analyzing problems, identifying root causes, and proposing effective solutions.
• Support users across key D365 modules such as Finance, Supply Chain, Manufacturing, Inventory, Warehouse Management, and Procurement.
• Investigate and resolve system issues related to transactions, configurations, master data, and integrations.
• Perform system monitoring, data validation, and basic configuration adjustments in line with business requirements and best practices.
• Deliver user training and guidance, helping improve system adoption and correct usage.
• Analyze existing business processes and propose optimized workflows leveraging D365 standard capabilities.
• Translate business requirements into functional specifications for development or configuration.
• Configure D365 modules (Supply Chain, Procurement, Production planning, MRP, etc.) in line with business needs and best practices.

Benefits:

• Opportunity to work in a dynamic manufacturing environment with complex, impactful projects.
• High level of responsibility and visibility across the organization.
• Collaborative culture focused on efficiency, quality, and continuous improvement.
• Professional growth and development opportunities.

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