Responsibilities:
The Client Operations & KYC Delivery Manager is responsible for leading the service delivery team in accordance with business strategy, while planning, implementing and monitoring the operational & financial performance as well as the assigned transversal initiatives.
What you will do:

• Manage service delivery activities within banking operations;
• Ensure Delivery Excellence for all contracted services, enhancing regulatory trust and complying with all agreed KPIs, in due time;
• Define and monitor the performance objectives for the teams and secure their execution;
• Ownership for the assigned perimeters and transversal initiatives on Transformation roadmap execution (measured from quantity and quality perspectives);
• Act as Performance Ambassador and lead by example on all Change Management initiatives;
• Ownership in actions plans definition in case of KPIs deviation and act as decision maker in escalations management;
• Drive people performance through team management, enhanced accountability and improved employee experience, ensuring Talent Development and securing expertise;
• Support business development activity on respective perimeters and mitigate risks associated to business reduction;
• Ensure robust Stakeholder management with all internal and external involved parties; manage strategic and operational meetings;
• Increase Contract management accountability and deliver 100% of listed KPIs (Production, Quality, Finance and Risk);
• Create, monitor and adjust financial performance as per client and BL’s objectives monthly and quarterly (Forecast, Annual Budget etc.);
• Robust collaboration with Support Functions teams (Transition, Continuous Improvement, Quality, Reporting, etc.) to support process optimization and diverse initiatives;
• Own transversal business projects and ensure timely delivery of all assigned tasks (part of transitions, implementation of CI or transformation projects, People related initiatives, Business reviews and analysis etc.) and monitoring their deployment until successful completion;
• 100% compliance on IGAD and internal control processes.

Benefits:

• Competitive compensation & remuneration, including annual performance bonus;
• Preventive healthcare plan, and group health & life insurance;
• Office perks, wellbeing and mental health programs;
• Various social benefits and bonuses for personal or family events;
• 9-to-5 workday and flexible (hybrid) work environment;
• Additional paid and unpaid time off, including Sabbatical leave;
• Learning and growth opportunities based on individual development and career plans;
• Unlimited access to various eLearning resources.

Working Model – hybrid, 9-17.
Locatie: Bucuresti.