A
Delivery Planner
Adaugat: 1 lună în urmă
AEW Automotive Inc.
Delivery Planner
Adaugat: 1 lună în urmă
AEW Automotive Inc.
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Companie
:
AEW Automotive Inc.
Functia Jobului
:
Management & business development
Locatie
:
Tip job
:
Program Full Time
Descriere:
Job Description:
- Manage customer orders and deliveries
- Process and monitor EDI, web EDI, internal ERP transaction
- Manage customer interactions via phone and email in a professional and prompt manner
- Investigate and resolve customer issues by collaborating with internal teams when necessary
- Maintain a high level of customer satisfaction through proactive communication and problem resolution
- Follow internal processes and customer guidelines to ensure service quality and compliance
- Identify recurring issues and contribute to continuous improvement initiatives
- Coordinate with sales, logistics, warehouse and accounting departments
- Maintain accurate customer and transaction records
- Manage customer complaints and resolve them in a timely manner
- Prepare reports and operational documentation in English
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