Desktop Support Engineer (L1) | On-Demand Dispatch Engineer | Freelance / B2B Contract

Employment Type: On-Demand Dispatch | Freelance / B2B Contract

We are looking for experienced Desktop Support Engineers (L1) to join our on-demand dispatch network. Engineers will be assigned onsite support requests on an as-needed basis to provide hands-on technical assistance in enterprise environments.

Key Responsibilities

Provide onsite desktop and deskside support for hardware, software, and network issues

Perform IMAC (Install, Move, Add, Change) and break/fix activities

Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices

Support Windows OS, Microsoft 365, Outlook, Teams, VPN, and basic networking

Perform hardware replacements, device deployments, and user setup

Update tickets and service reports while following client SLAs

Escalate complex issues when required

Requirements

3+ years of experience in Desktop Support, EUC, or IT Support

Hands-on experience with Active Directory (user administration, password resets, group membership)

Experience with Microsoft Intune and/or SCCM for device management, imaging, software deployment, and endpoint administration

Experience supporting and managing BitLocker encryption and recovery keys

Strong knowledge of Windows 10/11 and Microsoft 365

Basic networking and troubleshooting skills

Excellent customer service and communication skills

Ability to travel to customer sites and respond to dispatch requests

Own laptop and standard IT toolkit preferred

Rate Card

Hourly Rate: €25/hour (130 RON Gross)

Half-Day (up to 4 hours): €100 (523 RON Gross)

Full-Day (up to 8 hours): €160 (838 RON Gross)

This is an on-demand dispatch role, not a full-time position. Engineers are engaged based on customer service requests and project requirements.

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