Who We AreEverything at BMW TechWorks Romania begins with passion. It transforms a job into a calling. It motivates us to continually reinvent mobility and bring new ideas to life and onto the roads. Passion for collaborative projects turns a team into a strong unit where every viewpoint is appreciated.Whatever You Aspire To, At BMW TechWorks Romania We Live And Breathe Software And We Offer a Wide Variety Of Departments And Fields Where You Can Share Your Professional Passion With Us. By Delivering Software All The Way From The Idea To The Final Product, We Lead BMW Into The Future Of Digitalization And Mobility. And This Also MeansWe search for excellence We get involved We keep it simple We share trust Join BMW TechWorks on our journey of innovation and excellence as we redefine the future of motion, one product at a time. Our engineers are vital to the innovation and digitalization of BMW Group's driving machines, production, sales and banking processes, and you could be part of our evolving teams.What Awaits YouCreate setups for our markets on Genesys Cloud by using internal add-ons.Deep understanding of its various components, reporting and data handlingKnowledge of APIsDepp understanding in call flows (including advances flows)Good Understanding and configuring of Workforce Management, Quality Manager and CompaniesConnecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnectionsImplement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsApp, Line)Interact with central and local departments and the vendorRequest, Problem and Change ManagementEscalation management skills and working on improvementsAlignment with the product ownerAbility to adjust to dynamic project requirementsProficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)What Should You Bring AlongBachelor's degree in Computer Science, Software Engineering, or a related fieldFast learner with an ability to dive deeply into technical topics and solve themAbility to explain highly technical solutions in “normal” language to customersGood documentation skillsAble to work under high pressureCollaborative and social team playerExperience in working in an Agile environment using Jira, confluence and additional toolsAbility to work in a dynamic international environment with team members in multiple countries and customers around the worldGood understanding of data protection and cloud security topicsExcellent English verbal and written skillsGerman: Able to understand written and spoken communicationWhat do we offer?Challenging projects with which we are shaping the mobility of tomorrow. Great team spirit within an international team State-of-the-art global IT landscape and processes 100% implementation of the Agile Working Model methodology Wide range of personal & professional development opportunities High level of job security Work-Life-Balance and flexible working hours. Dynamic and highly-motivating work environment Preferred SkillsIdeally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management, Scripting, Quality and OutboundIdeally some certification for: Salesforce and MS Dynamics and knowledge of Service Now and how to connect the systemsRest-APIs (including MS SQL and C#)CRM System API knowledgeScaling / sizing and design of Genesys Cloud environmentsGood understanding of data protection and cloud security topicsYou can find our Candidate Privacy Policy: https://www.bmwtechworks.ro/en/policies/candidate-noticeJoin BMW TechWorks Romania and be part of the team redefining the future of motion, one product at a time. Show more Show less