Key Responsibilities

• Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, Spa and other guest-facing services
• Drive operational excellence and ensure the achievement and continuous improvement of key performance indicators, including occupancy, ADR, RevPAR, guest satisfaction, and profitability
• Implement and maintain exceptional service standards, ensuring a consistently outstanding guest experience
• Collaborate closely with the General Manager in defining and executing operational, commercial, and business development strategies
• Monitor financial performance, manage departmental budgets and identify opportunities for cost optimization and revenue growth
• Analyze guest feedback, operational data and performance metrics to identify improvement opportunities and implement corrective actions
• Lead, coach, and develop department heads, fostering accountability, collaboration and high performance across the organization
• Promote a culture of excellence, continuous improvement, innovation, and guest-centricity
• Identify, lead and support operational improvement initiatives, process optimization projects and digital transformation efforts
• Leverage technology, data analytics, and hospitality management systems to enhance operational efficiency, service quality and decision-making
• Ensure compliance with company policies, brand standards, health and safety regulations and all applicable legal requirementsWork closely with internal and external stakeholders to support the hotel's strategic objectives and long-term growth

We are looking for an experienced Director of Operations with a strong background in the hospitality industry to lead and optimize all hotel operational functions, ensuring exceptional service standards, superior guest experiences and strong business performance.
This role provides full accountability for operational performance, guest satisfaction and financial results. It involves direct leadership of the hotel management team across all key departments.
Candidate Profile

• Relevant experience in a similar role or in operational leadership positions within hotels
• Strong understanding of key hotel performance metrics, including occupancy, ADR, RevPAR, guest satisfaction and profitability
• Excellent leadership, organizational, communication and decision-making skills
• Results-oriented mindset with a strong focus on service excellence and guest experience
• Strong affinity for technology and data-driven decision-making
• Experience working with hospitality technology solutions, including PMS, RMS, CRM, channel managers and other hotel management systems
• Ability to identify and implement opportunities for process optimization, automation and operational improvement through technology
• Strong analytical skills with the ability to translate data into actionable business decisions
• Advanced level of English

Nice to Have

• Experience in operational optimization, hotel repositioning or business transformation projects
• Experience leveraging data analytics, revenue management systems and operational dashboards to drive performance and decision-making
• Exposure to digital transformation initiatives, process automation, or AI-enabled solutions within the hospitality industry

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.
Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.
We look forward to receiving your application!
For more information about Olala! visit Olala.com and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!