Responsibilities:
Dispute Resolution and Queries Management:

• Qualify and investigate internal & supplier queries regarding Accounts Payable (invoice status, payments, discrepancies) from internal and external stakeholders.
• Investigate and resolve Accounts Payable disputes and discrepancies, such as pricing & quantity mismatches, or other related invoice issues.
• Liaise with relevant stakeholders &/or suppliers to clarify queries and disputes, including requesting additional details from suppliers and/or support from internal/external stakeholders.
• Ensure timely and accurate resolution of queries and disputes, including supporting suppliers and internal stakeholders to take the necessary actions (e.g., creation of GR, request of CNs, change PO, etc.).
• Monitor open items, blocked invoices, and blocked payments; support root cause identification with relevant teams, launch Level 2 resolution activities, follow up on relevant stakeholders, and report on backlog.
• Ensure all actions and communications are properly documented in the ticketing or workflow system (e.g., ServiceNow) and/or IMS (e.g., Basware).
• Perform follow-up and escalate unresolved or complex cases to the relevant team or management

Compliance & Controls:

• Maintain a clear audit trail for all dispute and query cases.
• Ensure all dispute and query resolutions comply with policies, tax regulations, and internal control requirements (e.g., SOX, audit).
• Identify and escalate compliance issues to the Team Lead.

Performance and Continuous Improvement:

• Ensure high levels of service quality in line with agreed KPIs and SLAs.
• Identify recurring issues and propose process improvement opportunities for dispute and query management.
• Contribute to standardization, automation, and knowledge-sharing initiatives across the GBS network.
• Support the implementation of improvements in I2P ways of working.

Collaboration with Key Stakeholders:

• Act as a team player with your colleagues.
• Receive instructions and guidance from the Team Lead on priorities and activities, as well as coaching and performance feedback.
• Collaborate with other I2P specialists, Procurement, and Business Units to secure accurate and timely resolution of disputes and queries. Perform close follow-up when required.
• Support other I2P teams when required.

Desired education, expertise, and skills:
2–3 years of experience in I2P / Accounts Payable, Treasury, or payment processing functions, ideally in a multinational environment and/or in the context of shared service
Soft Skills:

• Analytical and detail-oriented attitude
• Proactive, problem-solver and solution-oriented mindset
• Fast-learner and able to adapt in a fast-paced environment
• Driven and respectful team-player
• Escalation handling and process improvement mindset
• Ability to prioritize tasks and manage time effectively

Languages:

• French – advanced