🔍 About the Role
Position: Customer Support Advisor
Languages: Dutch (B2–C1) + English (B2 or above)
Work model: On-site (during the training - approximately 1 month), remote afterwards.
Schedule: Monday to Friday, 10:00– 19:00, sometimes 1 shift during the weekend with 2 days off during the week.
Training period: 2 weeks + 1 shadowing week
Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and product troubleshooting
🎁 What We Offer at Ascensos
Net salary: 7000 RON (approx. 1330 euro)
Meal vouchers – 35 RON/day
Private health insurance after 3 months
Paid training and access to Ascensos' Talent SPA (Learning & Development)
Wellness initiatives and employee assistance programs
Clear career growth paths: 90% of promotions come from within
Modern office in Piata Muncii (on-site location)InterviewPhone Screening Language Assessments (online) Interview (on-site or online)
🛠️ What You’ll Do
Provide support via phone to our Dutch-speaking customers
Assist with order localisations, refunds, returns, warranties, product information
Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
Contribute to knowledge base articles and internal documentation
Stay up to date with the latest products and procedures through training and self-learning
🧐 You’ll Thrive If You Have...
Fluent Dutch (B2–C1) and good English (at least B2), both spoken and written
Minimum 3 months experience in customer support, preferably in a contact centre/BPO environment
A knack for problem-solving with technical and logical thinking skills.
Positive attitude and ability to remain calm in a fast-paced support environment
The possibility of working in a remote mode

💼 Welcome to Ascensos
At Ascensos, we don’t just support customers—we create exceptional experiences. As one of Europe’s fastest-growing BPO providers, we partner with leading global brands to deliver smart, human-centered support from our hubs in the UK, Romania, Turkey, South Africa, and the Caribbean.
Now, we’re expanding our Bucharest team with a Dutch-speaking Support Advisor to work with one of the biggest clients. You’ll help customers from the Netherlands, Belgium and UK enjoy smooth experiences with their orders and products.