Do you speak Dutch and English and enjoy helping people?

FSP Global is growing its international Customer Care team, and we are looking for Dutch speaking Customer Care Agents to support our customers by phone and through tickets.

Your day will be a mix of phone calls and customer tickets. You will answer questions, solve problems and make sure every customer knows what happens next.

You don’t need a perfect CV or years of experience. What matters to us is how you communicate, how you approach problems and how you treat customers.

What you will do

• Handle customer inquiries by phone and through our ticketing system

• Understand customer needs and provide clear, helpful solutions

• Escalate more complex cases to the right team

• Work with colleagues and other teams to find the right solutions

• Keep customer information and case details accurate in our systems

What we are looking for

• Fluent Dutch, spoken and written

• Good English communication skills

• Confidence speaking with customers on the phone

• A customer focused attitude and a problem solving mindset

• Good organisation and attention to detail, with the ability to manage several requests at once

• Previous customer service experience is a plus, but not a requirement

What you can expect from us

• Full-time or part-time positions

• Remote, hybrid or office work options in Romania

• Different shift types and a flexible working schedule

• Private medical insurance

• Paid training and continuous development

• A real opportunity to grow within the company

Dutch speaker? Let’s talk.