Mercier Consultancy MD is seeking a dedicated and skilled Dutch Speaking Technical Online Support Specialist to join our team in Sofia, Bulgaria. In this role, you will have the opportunity to engage with our Dutch-speaking clientele, providing them with the technical support and guidance required to navigate our services and products effectively.
Key Responsibilities

• Deliver exceptional technical support to Dutch-speaking customers through online channels
• Identify, troubleshoot, and resolve a variety of technical issues reported by clients
• Provide clear and concise instructions to customers, helping them understand the resolution process
• Maintain accurate records of customer interactions and technical support queries
• Work closely with technical teams to escalate complex issues and ensure prompt resolutions
• Keep up-to-date with product updates, service changes, and industry trends to provide informed assistance
  

Requirements

• Fluency in Dutch (written and spoken) is mandatory; knowledge of English is a bonus
• Previous experience in technical support or a related customer service position is preferred
• Strong troubleshooting and analytical skills with a keen eye for detail
• Excellent communication and interpersonal skills, with a passion for helping others
• Familiarity with online support tools and CRM systems is an advantage
• Ability to work collaboratively within a team and independently as needed
• A proactive attitude and eagerness to learn new technologies and processes
  

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• And Much More..

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