🎯 About the Role

• Role details

Location: Bucharest
Work model: hybrid working model to be discussed after a period of ~6 months based on performance, in Bucharest
Employment type: Full-time
Contract type: Permanent employment contract

• What you will do

Objective of the Role
The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.
The focus of Retail Collections department is loss mitigation through negotiating with customers to reach a payment arrangement. If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss our client.
Key Tasks

• Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements.
• Use negotiation tools to determine a customer’s reason for delinquency. Provide proactive thinking to assist customer in determining the proper resolution (payment, restructure, voluntary surrender).
• Provide restructuring agreements to qualified customers
• Provide support to collections third parties (B2B)
• Manage of incoming/outcoming calls, emails, letters, faxes and payments allocations.

🎯 What We Offer
Compensation

• Competitive salary
• Monthly performance bonus
• Private medical subscription
• EAP program (financial, psychological, personal development)
• Relaxing room - chair massage
• Fruits day
• Bookster membership (library)
• Social events (charity)
• Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
• Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
• Eyeglasses discount (> 6 months in the company)
• Easter/Christmas incentives (> 3 months in the company)
• Fidelity Bonus - for each extra year spent in the company
• Seniority bonus after 2/5/10 years in the company
• Free access to training courses

Are you fluent in any of the following languages: Dutch, Italian, French, Spanish, or Flemish, and do you have confidence in your English skills? Do you possess strong negotiation and communication skills while joining a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more?

Our new opportunity as a Professional Early Collections is made for you then.

🎯 What We’re Looking For

Must-have requirements

• AdvancedDutch/ French/ Italian/ Spanish/ Flemish
• Medium English
• Call center experience for a minimum of 6 months (inbound and outbound calls)
• Strong communication skills, flexibility, negotiation skills, and assertiveness
• Teamwork skills as well as reliability and an independent working style
• Ability to make decision based on context and risk analysis
• Fast learner

Nice-to-have

• Banking or commercial vocational training; additional qualifications are desirable
• Basic knowledge of leasing and financing
• Good knowledge in the area of conflict management and customer interaction
• Initial experience in receivables management or customer service

Growth and environment
Product knowledge training
Real career growth opportunities within a global brand
A supportive team culture and supportive managers
The chance to represent an international brand known for innovation and quality
An ESG-certified, people-centered and modern work environment
85% of our leaders started where you are
A workplace recognized as:
Employer of the Year - Romanian Business Services Forum & Awards 2026
Most Transformed Workplace - Romanian Business Services Forum & Awards 2025
Global Top 100 Inspiring Workplaces (2nd globally in 2025)
Proud of our awards:
Artificial Intelligence Excellence Award
Generative AI Product of the Year
Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence
🎯 Why Join Us
What makes us different
Build your career with a globally recognized leader
Work with products that improve everyday life at home
Join a company where people stay because they grow and develop
Be part of a workplace that values learning, trust, and performance