Early Collections (French and English)– Bucharest, Bucuresti

Are you fluent in French and confident in English? Do you possess strong negotiation and communication skills while joining a team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more?                                                                                  

Our new opportunity as a Professional Early Collections is made for you then.

🎯 About the Role                                                                              

• Role details

Location: Bucharest                                                             

Work model: hybrid working model to be discussed after a period of ~6 months based on performance, in Bucharest                                                                     

Employment type: Full-time                                                                           

Contract type: Permanent employment contract                                                                             

• What you will do

Objective of the Role 

The owner of the position stewards self-responsible under the business scope of the customers assigned to them. The aim is to minimize risks, failures and losses by considering and respecting all internal and external requirements.

The focus of Retail Collections department is loss mitigation through negotiating with customers to reach a payment arrangement.  If payment arrangements are not possible the department is responsible for taking actions that reduces the potential credit loss our client.

Key Tasks

• Responsible for retail areas – Negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements. 
• Use negotiation tools to determine a customer’s reason for delinquency.  Provide proactive thinking to assist customer in determining the proper resolution (payment, restructure, voluntary surrender).
• Provide restructuring agreements to qualified customers
• Provide support to collections third parties (B2B)
• Manage of incoming/outcoming calls, emails, letters, faxes and payments allocations.

🎯 What We’re Looking For                                                                                        

Must-have requirements                                                                              

• Advanced French
• Medium English
• Call center experience for a minimum of 6 months (inbound and outbound calls)
• Strong communication skills, flexibility, negotiation skills, and assertiveness 
• Teamwork skills as well as reliability and an independent working style 
• Ability to make decision based on context and risk analysis
• Fast learner

Nice-to-have                                                                           

• Banking or commercial vocational training; additional qualifications are desirable 
• Basic knowledge of leasing and financing
• Good knowledge in the area of conflict management and customer interaction 
• Initial experience in receivables management or customer service 

🎯 What We Offer                                                                                                                                                         

Compensation

• Competitive salary                                                                              
• Monthly performance bonus                                                                                        
• Private medical subscription
• EAP program (financial, psychological, personal development)
• Relaxing room - chair massage
• Fruits day
• Bookster membership (library)
• Social events (charity)
• Benefit platform (meal tickets, transportation, vouchers & discounts, gym membership, and many more)
• Referral bonuses (you can reach up to 5000 RON, depending on the campaign)
• Eyeglasses discount (> 6 months in the company)
• Easter/Christmas incentives (> 3 months in the company)
• Fidelity Bonus - for each extra year spent in the company
• Seniority bonus after 2/5/10 years in the company
• Free access to training courses 

Growth and environment                                                                              

Product knowledge training                                                                            

Real career growth opportunities within a global brand                                                                              

A supportive team culture and supportive managers                                                                                   

The chance to represent an international brand known for innovation and quality

An ESG-certified, people-centered and modern work environment                                                     

85% of our leaders started where you are                 

A workplace recognized as:

Employer of the Year - Romanian Business Services Forum & Awards 2026

Most Transformed Workplace - Romanian Business Services Forum & Awards 2025

Global Top 100 Inspiring Workplaces (2nd globally in 2025)

Proud of our awards:

Artificial Intelligence Excellence Award

Generative AI Product of the Year

Brandon Hall HCM Excellence Awards - recognizes talent management, learning, employee development and HR excellence

🎯 Why Join Us                                                                                    

What makes us different                                                                               

Build your career with a globally recognized leader                                                                                       

Work with products that improve everyday life at home                                                                              

Join a company where people stay because they grow and develop                                                    

Be part of a workplace that values learning, trust, and performance