• Serve as the first point of contact for external stakeholders through a ticketing system (Jira), internal messaging tools, email, or phone.
• Provide first-level support for customer issues — troubleshooting usage problems and fulfilling service desk requests that involve IT elements.
• Escalate incidents to higher tiers (L2) when no immediate solution is available.
• Follow documented troubleshooting scripts and escalation procedures.
• Log, categorize, prioritize, track, and route incidents or alarms raised by monitoring tools.
• Perform basic, documented break-fix tasks according to the internal knowledge base.
• Ensure all tickets are handled within the agreed SLA response times.
• Represent the company in a professional and solution-oriented manner at all times

You Must Have:

• A technical educational background (currently studying or graduated in Computer Science, IT, Electronics, Telecommunications, or a related technical field).
• Basic familiarity with hardware and software systems.
• Good command of Microsoft Office or equivalent software tools.
• Excellent oral and written communication skills in English.
• Strong problem-solving and interpersonal skills.
• The right to live and work in Romania.

Preferred Experience (Not Mandatory):

• Previous experience in a technical support, helpdesk, or call center environment.
• Familiarity with Jira or other ticketing systems.
• Consistent work history and strong attendance record.
• Understanding of streaming platforms, connected devices, or consumer electronics is a plus.
• Working Conditions / Physical RequirementsThis position will be office-based to allow replication and testing on physical devices (phones, televisions, tablets).
• Work environment: fast-paced, technology-driven, performance-oriented.
• Office located near Piața Muncii (DV24 Building), Bucharest.
• Must be comfortable handling equipment, using computers and phones, and remaining seated for extended periods.

If you’re a technically minded problem solver who enjoys working with technology and helping users, we’d love to hear from you!
We are currently recruiting for a globally recognized streaming service that provides its platform to several world-renowned companies, to cover the 24hours streaming support service.︍︄︅︃︄️︎︂​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎
This is an exciting opportunity for someone with a technical background — either currently studying in a technical or IT-related field (such as Computer Science, Electronics, Telecommunications, or similar) or already graduated — who enjoys solving problems, working with technology, and communicating with clients.
You’ll be the first point of contact for our partners, investigating issues, following standard troubleshooting procedures, escalating incidents when necessary, and documenting all relevant information for Level 2 technicians.
We’re looking for someone who:
Feels comfortable working with devices and software systems
Has a logical and analytical mindset
Can communicate technical information clearly and professionally
Is independent and reliable, able to work with minimal supervision
All training will be provided. While previous experience in technical support or customer service is an advantage, it is not essential — a strong technical aptitude and eagerness to learn are what matter most.

World Performance Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.