Experienced Trainer / QA & Supervisor –German& English-BV
Adaugat: 1 săptămână în urmă
TP Romania
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Key Responsibilities
Supervisor (Team Leader):
- Coordinate daily operations for Phone & Chat channels (website, social media, app)
- Monitor team performance and KPIs, ensuring targets are achieved
- Handle escalations and support critical issue resolution
- Perform Root Cause Analysis (RCA) and provide actionable insights
- Ensure productivity and operational efficiency
- Provide coaching, feedback, and ongoing support to team members
- Manage shift activities and resource allocation
- Prepare and deliver performance reports
Quality Analyst & Trainer:
- Evaluate customer interactions (calls and chats) based on quality standards
- Deliver training sessions for new hires and existing employees
- Provide structured feedback and coaching
- Develop and maintain training materials and case studies
- Monitor QA KPIs and identify areas for improvement
- Support continuous learning and development initiatives
- Collaborate with Team Leaders on performance improvement plans
- Ensure compliance with internal quality standards and procedures
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
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