About Us:Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers. We are the fastest growing brand in ‘brand strength’ and rated amongst the top 7 IT services brands globally, a Gold Winner at ITSMA Marketing Excellence Awards'22, included in Bloomberg 2023 Gender-Equality Index for the fourth year in a row, and have been recognized as the 'Most Preferred Workplace'.Job Description:Job Role: Front Office EngineerWorking Hours : Business HoursLanguage Skill : Fluent in EnglishMission:Responsible for the level 1 operation and maintenance activities of network elements. The scope of Operation center team covers all level 1 activities such as Alarm Monitoring, end to end incident management, first level diagnosis, Change Supervision, Performance Management, Service level management, Vendor Management, Customer complaints , Reports , Knowledge Management etc. The purpose of operation center team is to maintain 100% network availability and customer complaint resolution.SKILL AND KNOWLEDGE • 3 to 5 years of experience in working with NOC environment • Working experience on FTTH network. • Good understanding of Telecom Networks.• Knowledge of GPON Network• German language skills in spoken and written words of at least B1 level and English skills of at least level C1 of the Common European Framework of Reference for Languages.RESPONSIBILITIES• Alarm monitoring ONT , OLT , L2 Sw , BNGs , AAA , NMS Servers , POP Infra etc.• Ticket creation, cancelling, clearing, resolving, and closing incident records on ITSM tools• Calls Handling from different stakeholders• First level diagnosis of all minor, major and critical alarms.• Support Manual Provisioning• Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.• Co-ordinate with BO, TAC , Vendor , UGG , FLM teams• Raise tickets as a part of problem management for recurring faults• Resolve the tickets and incidents by analysis and identification techniques• Responding to an alarm notification to evaluate the impact of the alarm.• Reports Preparation• Customer complaints Management Due to high volume of applicants we will only be able to contact you if resume is shortlisted for the interview.How To Apply:It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application! Show more Show less