KEY RESPONSIBILITIES Operations:
• Manage and supervise the daily operations of the front office and reception team;
• Oversee check-in and check-out procedures, ensuring efficiency and accuracy;
• Handle room reservations, modifications, and special guest requests;
• Ensure seamless communication between front office and all other resort departments;
• Monitor room occupancy and optimize revenue through yield management strategies;
• Handle guest complaints with professionalism and resolve challenging situations swiftly.
Team Management:
• Train, schedule, and evaluate front office team members;
• Build and maintain shift rotations to ensure 24/7 coverage;
• Develop and enforce standard operating procedures (SOPs);
• Monitor team performance KPIs and report results to senior management;
• Foster a positive, motivated work environment aligned with ISSA Resort values Guest Experience & Quality;
• Implement and uphold ISSA Resort's hospitality and service standards;
• Collect and analyze guest feedback and propose continuous improvements;
• Personalize the stay experience for VIP guests and loyal returning clients;
• Ensure compliance with safety, privacy, and quality protocols at all times.
Finance & Administration
• Manage cash handling, transactions, and daily financial reconciliation;
• Prepare daily, weekly, and monthly operational reports;
• Control departmental operating costs within budget;
• Ensure compliance with applicable legislation and internal regulations. REQUIREMENTS Education & Experience:
• Degree in Tourism, Hospitality Management, or a related field (preferred);
• Minimum 3 years of experience in hotel front office, including at least 1 year in a supervisory role;
• Proven experience with Property Management Systems (Opera, Fidelio, or similar);
• Knowledge of revenue management principles is a strong advantage.
Language Skills
• Romanian – native or fluent;
• English – advanced level (written and spoken);
• A third international language is considered an advantage.
The Front Office Manager oversees all front desk and reception operations at ISSA Resort, ensuring an exceptional guest experience from arrival to departure. This role is the primary point of contact between the resort and its guests, requiring strong leadership, operational excellence, and a genuine passion for hospitality

Just minutes away from Turda Salt Mine, ISSA Resort officially opened its doors August 11, 2025, marking a milestone as one of Romania’s flagship hospitality projects.

This five-star retreat is an integral part of the 70-hectar ISSA Estate, where guests can indulge in exceptional equestrian, wine, culinary, sports, and leisure experiences. The estate encompasses its own vineyard and winery – ISSA La Salina, a premium equestrian center – ISSA Equines, fine dining restaurants, over 1,500 m² of indoor and outdoor event venues, and accommodation for more than 200 guests.

ISSA Resort features 75 elegant rooms and suites located within the main hotel and private villas, a fine dining restaurant with terrace, a pub and pool bar, padel and pickleball courts, indoor and outdoor pools, and a state-of-the-art spa soon to be inaugurated.

On the domain you will be albe to find Charm Grand Ballroom – one of the largest and most spectacular event halls in the country – equipped with cutting-edge technology, including a full-length intelligent chandelier, and accommodating up to 800 guests.

Built around a fully integrated equestrian center, the resort boasts an ultramodern indoor arena within the main building, surrounded by guest rooms and conference facilities, as well as an outdoor arena designed for equestrian shows and competitions with a capacity of over 700 spectators.

“Inspired by the refinement of our internationally acclaimed ISSA wines and the elegance of equestrian artistry, ISSA Resort is a realm of authentic luxury. We have created a place where the sophistication of high-end hospitality blends seamlessly with exceptional equestrian performances, refined gastronomy, and the breathtaking scenery of our vineyards, offering a sensory escape into the heart of nature,” declares Adina Calfa, CEO of ISSA Estate Group, the parent company of the resort.