About Olala!

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide.

Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Your Role

We are looking for a Hotel Receptionist to join our team and provide professional, attentive guest services while managing front desk operations for one of our Hotels in Bucharest. As a Hotel Receptionist, you will have significant autonomy in handling reservations, check-in/check-out procedures, and collaborating with various departments to ensure an exceptional guest experience. This role requires effective guest interaction, strong organizational skills, and a commitment to maintaining the highest standards of service. We seek a dedicated individual who plays a pivotal role in creating positive guest experiences and ensuring operational excellence.

Your Journey

• Operate independently in managing front desk tasks and guest services within established hotel policies.
• Make operational decisions related to reservations, room assignments, and guest inquiries, escalating complex issues to management as needed.
• Warmly welcome guests, anticipate needs, provide information on hotel amenities, and act as concierge assisting with local recommendations and arrangements.
• Manage reservations accurately, coordinate guest arrivals/departures, and ensure efficient check-in and check-out procedures.
• Handle guest complaints calmly and professionally, seeking timely resolutions.
• Demonstrate proficiency in hotel management systems, reservation software, and perform related administrative tasks.
• Communicate effectively in multiple languages.
• Ensure accuracy in billing, payment transactions, and guest profiles.
• Maintain security protocols, guest confidentiality, and operational procedures.
• Keep the front desk area organized and visually appealing at all times.
• Collaborate effectively with hotel teams, ensuring smooth communication across departments and shifts.
• Actively participate in training sessions and continuously develop knowledge of hotel operations and local attractions.

What do you bring to your trip

• Proven ability to deliver professional, attentive guest services, efficiently managing reservations, check-ins, and check-outs.
• Strong autonomy to independently handle front-desk operations, escalating only complex issues appropriately.
• Excellent communication skills, including proficiency in multiple languages and effective guest complaint resolution.
• Skilled use of hotel management systems, reservation software, and administrative tasks.
• Reliability, organizational skills, and ability to collaborate effectively across teams to ensure a seamless guest experience.

Together we revolutionize the way people travel!

Diversity and Sustainability

At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala! visit www.olalahomes and to keep up to date with Olala! news, follow us on LinkedIn and Instagram!

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