TalentPop App is expanding our core corporate headquarters. We are looking for a dedicated German-English Speaking Customer Service Support professional to join us as a direct hire. In this role, you will be working directly for our brand, focusing on our company's corporate operations rather than external client accounts.
This position is ideal for a service-minded professional who possesses strong communication skills in both German and English, values operational stability, and wants to be a foundational part of our global team.
Important Application Notice: To ensure your application routes directly to our corporate hiring team, please confirm that you have checked both German and English in the language proficiency section of the application questionnaire.
Your Core Focus

• Direct Communications: Act as the primary point of contact for our community, handling inquiries seamlessly across voice, live chat, and email channels.
• Issue Resolution: Take full ownership of incoming support requests, providing clear, accurate, and efficient solutions.
• Quality Assurance: Maintain a high standard of professional communication, ensuring every interaction aligns with our brand values.
• Cross-Functional Collaboration: Work alongside team leads and operational managers to report user feedback and optimize support workflows.
  

What We Look For

• Experience: 1+ years of proven experience in a remote customer service, helpdesk, or corporate support environment.
• Language Skills: Full professional fluency (C1 level or higher) in both written and spoken German and English.
• Technical Capabilities: Prior experience navigating modern support systems such as Zendesk, Gorgias, or Shopify is highly advantageous.
• Professional Attributes: Strong attention to detail, excellent time management, and a calm, solution-oriented approach to troubleshooting.
  

Workstation Requirements

• A personal laptop or PC with a minimum i5 processor (or equivalent hardware).
• A reliable, hardwired internet connection with stable speeds of at least 25 Mbps for both upload and download.
  

Compensation And Corporate Benefits

• Competitive base pay accompanied by structured annual salary reviews.
• Allocated Paid Time Off (PTO) to support a healthy work-life balance.
• A recurring monthly health stipend dedicated to your personal wellness.
• Performance-based bonus incentives.
• The stability of a permanent, 100% work-from-home career path on our core team.
  

Take the next step in your professional career. Apply to join the TalentPop App corporate team today!
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