Location: Bucharest, Romania (District 4, City Offices complex at Şoseaua Olteniței 2, adjacent to Eroii Revoluției Metro Station).Hybrid Model: 3 office days (Monday–Wednesday) and 2 work-from-home days (Thursday–Friday).Hours: Monday to Friday, 09:00 – 18:00.Contract: Permanent, full-time.OverviewWe are seeking an enthusiastic, customer-focused team member with fluent or near-fluent German proficiency to join our expanding department in Bucharest. In this full-time role, you will be the first point of contact for German-speaking clients, answering inquiries professionally and sustaining exemplary standards of customer care.Core AccountabilitiesMultichannel Support: Deliver timely resolution of client requests coming in via telephone, email, and live messaging in fluent German.Issue Resolution: Diagnose incoming client difficulties rapidly to provide efficient, personalized first-contact solutions.Record Keeping: Enter accurate details regarding customer touchpoints, account adjustments, and ticket summaries in our CRM application.Team Collaboration: Partner alongside secondary support tiers and technical experts to resolve complex escalated tickets.Service Enhancements: Identify key client requirements to recommend valuable product add-ons that improve client satisfaction.Knowledge Upgrades: Regularly update your understanding of corporate guidelines, product features, and software systems.Target Candidate ProfileLanguages: Full German fluency (C1/C2 level) matched with strong English capabilities (B2 level or higher) for internal communication.Communication: Exceptional active listening, verbal clarity, and polished written communication abilities.Technical Aptitude: Proficient with Microsoft Office programs and comfortable learning specialized enterprise tools rapidly.Mindset: Patient, empathetic, and analytical approach when working through difficult customer interactions.Location: Able to commute to the Eroii Revoluției office 3 days per week.Onboarding & TrainingDuration: 1 week of comprehensive onboarding instruction.Schedule: Held Monday to Friday from 10:00 to 17:00.Content: Guided by corporate trainers, covering support tools, product knowledge, company workflows, and practical user simulations.Compensation & Financial PerksNet Base Salary: 5,569 RON net per month.Remote & Commute Allowance: 400 RON net monthly stipend to cover home office utilities and transit expenses.Total Net Guaranteed: 5,969 RON net monthly guaranteed.Meal Allowance: 25 RON per worked day, delivered via a Pluxee card.Performance Bonuses: Regular payouts tied to CSAT scores and key targets.Sales Incentives: Additional commission for successful cross-sells and product upgrades.Overtime Pay: 25% premium for approved extra hours or weekend shifts.Additional BenefitsAnnual Leave: 21 paid vacation days per year.Healthcare: Comprehensive private medical coverage through Medicover Clinique.Convenient Location: Modern office space directly next to key public transit links at Eroii Revoluției.Work-Life Balance: A structured weekly schedule offering dedicated in-office collaboration and remote focus days.Career Growth: Clear internal progression paths into QA, Team Lead, Corporate Trainer, or Account Manager roles. Show more Show less